Entrusting the care of a loved one to a nursing home can be a tremendously difficult decision for some people to make. It is generally expected that a parent or grandparent will be well-cared for to the best of a facility's ability, but sometimes issues of nursing home neglect or abuse arise. In these instances, some individuals choose to file a complaint with health officials. Recently, it was revealed that one California agency was closing down reports of abuse without adequately addressing the complaints.
Apparently, a California county that was under contract with both federal and local officials was responsible for the closing of complaints for about eighteen months. State law dictates that an investigation into nursing home complaints must begin within 10 days of the complaint. That time period is shortened to 24 hours if it is believed that harm or death may be the result of any reported neglect or abuse. However, health officials report that they have thousands of cases that date back to the early 2000s.